APPALING SERVICE : DECORLAND WHY CAN'T THEY JUST LISTEN TO THE CLIENT

<p>January 2017 I went to Decorland to order blinds for my study and lounge. I spoke to the sales lady and took a sample of the clip on my exisitng blinds in the study and asked her if they used those certain clips to which she rep**** that they did and did'nt need the sample. i palced my order for the two blinds and paid 50% deposit. In February i got a call to go and pick up my blinds i was quite excited to have these new blinds on arriving home i proceeded to put them up only to relaise that the clips were not the right ones so i needed to remove all the clips from my old blind to put in the new blind. Thereafter I went to the lounge only to see that the track that I had odered that was supposed to measure 2380m was in fact only 2038m and I had signed the order so I had to buy a brand new track when and pay for it this arrived 2 weeks later I now wanted to put up the blinds only to see that instead of 2m in length they were 1960m I have never had such terrible service. I went back to Game/Decorland to tell them that it was wrong but on the 31-05-2017 a lady from Decorland factory phoned me to tell me that i needed 21 vanes for which i once more had to corrrect her and tell her I actually only needed 19 for my track (as I already had 2 at home which they had made for me) and that it was going to cost me R95 each. I am disgusted in the way they deal with situations such as this one they are not taking responsibility for their mistake.</p>