DB
Delphine B
1 reviews | Active since Sept 2012
23 Jan 2019, 09:50
Appaling service
I ordered a patio set and received an order confirmation that delivery would take place in 3-5 days. After almost 3 weeks later my order had not been delivered, so I called to have it cancelled. Suddenly, after that I received notifications that delivery will be made, after which I got an email saying I had accepted delivery. Imagine my confusion, knowing full well that I did not receive what I ordered. I then sourced the same items from Makro, whose service is out of this world. Highly impressive! I am still waiting for my refund. I’m not sure why you still have my money when you failed to provide a basic service.
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Replies (2)
Game's replyOfficial
23 Jan 2019, 10:40We are pleased to inform you we have received your query/complaint at Game / Dion Wired Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 46016
The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
We have logged your request with reference number # 46016
The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
Best regards,
Game's reply23 Jan 2019, 10:40
Official
We are pleased to inform you we have received your query/complaint at Game / Dion Wired Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 46016
The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
We have logged your request with reference number # 46016
The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
Best regards,
DB
Delphine B's updateReviewer Update
24 Jan 2019, 14:14I strongly believe that this is a response you copy and paste so that it looks like you respond to your complaints but the truth is nothing still gets done. I am at my whits end at this point, I will however post on all social media platforms so that everyone knows to stay away! This is insane. I have been out of pocket for almost a month. If this is how you choose to run your business, people need to be warned.
DB
Delphine B's update24 Jan 2019, 14:14
Reviewer Update
I strongly believe that this is a response you copy and paste so that it looks like you respond to your complaints but the truth is nothing still gets done. I am at my whits end at this point, I will however post on all social media platforms so that everyone knows to stay away! This is insane. I have been out of pocket for almost a month. If this is how you choose to run your business, people need to be warned.