Apauling Service, Never to buy from this store ever.

I bought a washing machine (which I regret dearly) and a couple of items from Game in Vincent Park, East London yesterday at around 15h30. Once everything was processed I was given an address to their warehouse to collect the washing machine, when I got to the unlabeled warehouse at 16h50, I found that the warehouse was closed and that the door/gate into the warehouse was locked, with no one in sight.

I asked the neighbors about the whereabouts of the warehouse (thinking, I was not at the right place) and they confirmed that I was at the correct place but the operating hours of the warehouse was till 16h30. I called the store because I was told that they close at 17h00, explained the situation to them and I was told that no one was at the warehouse and that there is nothing that they can do.

This is despite telling them that I had to take the machine with me because I stay in Port Alfred (over 145KMs away), Msindisi referred me to his manager that was of no help and as soon it hit 18h00 rudely hung up on me without a word. The only thing he tried doing was wiggle himself out of the situation without any accountability.

So I drove back to Port Alfred without the machine. It is 12h00 midday, I have not been contacted by the store.

I am going drive another (to & fro) 290kms to return the other items and get a refund for this purchase, as I am not prepared to deal with such unprofessional service.