Angry Customer - 43" TV - Sinotec

I purchased a TV at Game last year, I had lost my receipt and i went to the store on numerous occasions for assistance but I did not get any, till eventually i got a copy of the receipt, i took the TV and was advise the store is closing so i was told i would pick it up from a different store, I have to keep doing follow ups and get no response but reference numbers, so i would like to know is Game not worried about their customers and sorting out their query within 21 days. Its very frustrating having to follow up with a store or franchise which is clearly not worried about their customers.