1 reviews | Active since Apr 2018
Angry customer
I bought a 49cm jvc tv on the 21/03/2018... Yesterday 09/04 we put the TV on and it had a half picture so we rushed back to game with the TV.. I demanded a new TV as its not even 1 month old yet.. The manager told me it has to go for an assessment first.. So now if they come back to say negligence.. What do I do...The TV is on the wall.. Under a month old n this happens... No no I won't take this.. Game has to change my TV.
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
In accordance with the CPA the store have to send the item for assessment first. You however do have the right to request a replacement but only after the assessment was done. The store will keep you updated with the process.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
In accordance with the CPA the store have to send the item for assessment first. You however do have the right to request a replacement but only after the assessment was done. The store will keep you updated with the process.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,