Angry

I'm super angry with how game works. I tried making an online purchase but the purchase failed after I've paid and there was a pop up massage saying "money will reversed into my account after 2 days" that didn't happen so I made contact with them via WhatsApp and they told me to wait for 14 days. 14 days passed no communication no refund nothing so I went back to WhatsApp and they still gave run arounds. Still have received my money back, now I've had to go to ombudsman, see the inconvenience and the unnecessary work you've caused me for just a mere R2199