*********** AND RUDE STAFF

Your staff is rude and ***********!!!

I went to the Game Liberty Promanade branch to buy a Hisense Washing Machine , the consultant that was assisting me told me that they don't have it in store and tried to upsell me a Samsung washing machine after I SPECIFICALLY told him that i want the Hisense brand.

I then asked him if the item is available for pick up at their warehouse and he advises that the warehouse closes early but the item is showing in the system that it is there.

I asked him if he can arrange for the item to be delivered instore then i will pick it up. The consultant told me that the process takes 4 weeks and more for the item to get to the store from the warehouse .

4 ****en weeks for an item that is the same city?!! The warehouse is probably 30 minutes to an hour away from the store but i must wait for 4 ****en weeks as if the item is in a different province!!!

After i was advised to wait for 4 weeks, the consultant then told me if i want tye process ti he quicker, i need to pay for the item then they will deliver it to my house.

This made me so furious because this happened when i purchased a stove for my mother for mother's day and the stove was delivered months later, i had to make calls and no one was getting back to me.

I asked the consultant about the delivery details because during the week i am at work and he failed to give me answers.

Upon me trying to get assistance , this consultant was busy having a conversation with his colleagues in the language of their choice which is VERY rude by the way and they kept on laughing.

Your staff is ***********, rude and know nothing about customer service!!!!!