Amazing sales assistance but company absolutely pathetic providing a whole cellphone sales counter with 1 computer to do what they need to do

Myself and my husband went to Game Canal walk last Friday 08/11/2024, got there at 7pm. We went for cellphone upgrades. The service was excellent, however, I have to say that I am VERY disappointed that we were there for 2 HOURS and there was only 2 people before us. This people has the cellphone team WORKING FROM 1 COMPUTER. Doing upgrades, new contracts/cellphone sales and rica .. ALL FROM 1 COMPUTER !!! They have apologised to us so many times explaining that they only have 1 fingerprint scanner at 1 PC, meanwhile there are ATLEAST 6-7 Computers just standing there off because they can only do what they need to do one ONE COMPUTER !!! Our upgrade took us all of 20mins to complete yet we had to stand around for 2 hours because there were 3 sales agents having to share 1 computer. For such a big franchise store, HOW is this even possible ???? GIVE YOUR PEOPLE THE NECCESARY TOOLS AND EQUIPMENT TO DO THEIR JOBS AS SUFFICIANTLY AS POSSIBLE !!!! THIS IS JUST PATHETIC THAT THEY HAVE TO WAIT FOR ONE ANOTHER MEANWHILE THERE ARE EMPTY COMPUTERS JUST STANDING THERE AND ALL THEY NEED IS A DAMN FINGERPRINT SCANNER !!!!!!! Please know that I am not rating their services but rather the COMPANY not providing their staff with the proper equipment to be able to service multiple people at once.