Almost a mont and no delivery

My aunt whom I stay with baught a washing machine online from game on 08-11-2020. She has still not recieved it to date. She has to do all the washing for the guest house at a laundry and it costs a lot of money. We have contacted the customer care department of game on numerous occations and no one is able to help us. We just get referred to the courier company they appointed and every day we contact them we get told its going to be delivered on that day or they hang up rhe phone.