allocation of payment

Good day

I am writing this message today with huge disappointment in Game and the team that works in the back office. On 14th of October i went to the Game store in south gate and they provided me with the account number into which i must do and EFT into, i do not have that form anymore however i made the EFT payment on the 19th of October from my Capitec Bank account amount of R12000 to that account number which is Games suspense account, numerous times i called Game to find out how far they are but they keep telling me they cannot pick up the payment etc and then on the 20th of October they debited my account with an amount of R1058.40,. i than called every week to do follow up emailed the proof of payment with id copy , bank statements and the proof of my payment that went off my account, but still till today the R12000 is still not allocated to my Game account but they quick to call me for arrangements and to tell me i missed payments yet they cannot find my payment in their suspense account, it cannot be told that Game staff are unable to find a payment in their suspense account numbers thats impossible. I am very angry, disappointed at Game i never thought i would go through all this for a simple payment to be allocated.

I keep getting statements to say im owing but nothing to do with my payment.

I need feedback now and the funds must be allocated to my Game account so that i can close my account and not open another one again due to PATHETIC SERVICES FROM GAME STAFF.

Your urgent assistance is needed with this matter. Emanuela Jodene Le Bock