ALLOCATE MY PAYMENTS

My payments are still not allocated! my ITC shows i am in arrears, you people are busy to damaging my credit record and I AM NOT AT ALL PLEASED!! Please refer to Reference number: ***3. to the replay of my provisos complaint i am sure as hell not calling to repair your internal business management processes! send me a email i'm the client here not the other way around, did i pay my account YES did game do their job NO, so why is it my duty to call? i have sent the proof of payments, do you guy really want me to lick your asses ?