1 reviews | Active since Jul 2013

15 Nov 2015, 06:27

All round bad service

I visited Game Store in Clearwater mall on the 7/11 when I was looking for swimming pool lounges...found it and sponge to sales guy furkreed...there was one that was new and one on display...he said they won't sell me the one on display. I suggested that he try another store.I gave him my number and went to continue shopping. 2 hours later I returned to the shop and this guy had gone home and nothing was done.anyway the process starts again...speak to someone else and he organizes to sell the display at a discount..added this this I take 3 awnings..I was interested in an outside swing...did was not in stock so the sales guy said he will find it from anither store. We go to the front to pay and I also wanted to briefly tell the manager about the first sales guy...this manager had a don't care attitude...kept on msging on his phone and didn't even bother looking at me...by this time I was now 3 hours in his shop from the time I returned...I paid and left...the next day a return to find out about the swing. Manager informs me no one has it. The sales guy says he found three and will get it..this manager is clueless about this and says he checked himself..says no other stores have it!

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Replies (1)
Game
Game's reply15 Nov 2015, 09:38
Official
Hello denishangovender,

We acknowledge receipt of your complaint with reference ***6 and would like to apologise for any inconvenience caused.

This matter was referred to the senior management of Game Clearwater for further investigation and resolution.

Regards

Herman van der Berg
Customer Service Advisor
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