Alcatel Pop C7

Recently returned an Alcatel Pop C7 to Game for repairs, it just went off while I was using it.<br> Today, 21 days after the return date, they phone me and tell me I have to make a payment of R797.00, more than half the value of the phone, so I phoned their customer service department to find out why. The lady I spoke to couldn't tell me and after 3 phone calls and almost 5 hours later, the manager phones and tells me it's because of physical damage. Now, don't get me wrong, I have dropped my phone, but that was about a month before it decided to go feet up on me.<br> I explained this to him but he maintained he couldn't do anything about my problem. I asked the lady that helped me when I bought the phone what is covered in the guarantee and she told me the screen (Physical damage) and water damage is not covered.<br> I requested my phone back and will be taking it to a third party for a report. Planning to sue if it is not physical damage resposible for causing the phone not to start up. <br> <br> Heed my advice and be very careful when you take Game's guarantee into consideration to make a purchasing decision.<br>