Aggressive & Attitude

18:30pm I went to Game store to exchange vacuuming machine Zoom green in colour and I was told I couldn't due to T's & C's written on back of my slip which we were never told on the 11th of October 2014 when we got the machine, Eric refused to help and I asked him to call someone who's higher level to bend the rules as he couldn't do so as a manager, he refused to give me area manager' s number and called Joseph who claimed to be a top manager.<br> <br> Joseph was very aggressive, rude and gave me an attitude when I told him my problem. I even told him it cost me patrol to come back again but he asked me how would I have came if I didn't use my patrol, he even told me not to forget that that his a customer somewhere else and I should understand their rules. He even left before we could finish with our conversation and just walk away with an attitude to assist other important customers to him. <br> <br> I'm always buying at Game but this is the first time I receive such incompetency, I told them both I'm going to hellopeter about this but they showed no care at all. I was in your store till it closed and Eric told me that we will meet in the street and threatened us, they should be fired stupid!!!