NJ
Neal J
1 reviews | Active since Mar 2009
12 Oct 2015, 11:22
AGAINST POLICY
I HAVE BEEN EXPERIENCING FOR SOMETIME WHEN SHOPPING AT GAME STORES, TO BE VERY HAIR RAISING, EITHER YOU ARE RECEIVED WITH BAD ATTITUDE, NO PRODUCT KNOWLEDGE, WAITING FOREVER FOR SOMEONE TO ASSIST, BUY THIS WEEKEND WAS THE PITS- I BOUGHT A TV ON MY CREDIT CARD ON MONDAY AND RETURNED IT THE SAME DAY AS THERE WAS A DENT ON THE PANEL, THE CUSTOMER CARE THEN ISSUED A NEW TV WITH A VOUCHER TO COMPLETE THE PROCESS, I RETURNED IT BACK FOR A REFUND DUE TO MY WIFE BOUGH A TV AS WELL AND I WAS TOLD THAT NO REFUND AS I PAID VIA A VOUCHER WHICH IS INCORRECT AND THEY CAN ONLY ISSUE ME A VOUCHER. PRESENTING THE STATEMENT WITH THE INITIAL PURCHASE FROM MY CARD WAS NOT ENOUGH AND THE SEALED TV WAS NOT REFUNDED, I WILL NOT SHOP AT GAME AND WILL EXPRESS MY VIEWS RE THEIR FAILED POLICY TO ANYONE AND EVERYONE I COME ACROSS
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Game's replyOfficial
12 Oct 2015, 13:58Hello nealo,
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically. You will be refunded the way you purchased. I do not know your individual scenario but if you paid cash you will get cash refund and if you paid through gift voucher you will get gift voucher refund. If you used a credit card the refund will be credited to your.
Please return to the store and call upon Israel who will assist you in the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically. You will be refunded the way you purchased. I do not know your individual scenario but if you paid cash you will get cash refund and if you paid through gift voucher you will get gift voucher refund. If you used a credit card the refund will be credited to your.
Please return to the store and call upon Israel who will assist you in the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply12 Oct 2015, 13:58
Official
Hello nealo,
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically. You will be refunded the way you purchased. I do not know your individual scenario but if you paid cash you will get cash refund and if you paid through gift voucher you will get gift voucher refund. If you used a credit card the refund will be credited to your.
Please return to the store and call upon Israel who will assist you in the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically. You will be refunded the way you purchased. I do not know your individual scenario but if you paid cash you will get cash refund and if you paid through gift voucher you will get gift voucher refund. If you used a credit card the refund will be credited to your.
Please return to the store and call upon Israel who will assist you in the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,