AEG faulty hob

I bought an AEG Hob on the 20th of August 2020 when i decided to connect up the oven and the hob in September the hob was not working I called Game Trade mall on *** they told me to bring the Receipt which i took in on the 28th of September 2020 I never received a call from the store with regards to my problem I called them again on the 05th of October 2020 they told me to wait for the turn around time of 7days from the days the query was logged funny enough i got a call back stating that they are only processing query to AEG.My sister decided to go to the store on the 8th,she was told that game cant do anything about the query or to help how weird cause they processed my purchase.i called them again on the 10th and they still have a nerve to tell me that they cant help me i have to wait for AEG..they gave me the number ***..the number does not work .Im really ****ed at the service im getting for my money i cant even take the stupid hob back to game because the 7days return period has passed...