1 reviews | Active since Dec 2016
Advirtising Incorrect Prices for Black Friday vs The Till Price vs The Normal Price
I went to Game West Street in Durban to buy Light Bulbs, saw a special on Eurolux Light Bulbs advertised as 4 for R99 and normal price is R26.99 each, when I get to the till the price is 34.99 and was informed to pay R139.96 by the Cashier. I informed her about the price different and she called on her supervisor who does overrides/voids. The supervisor then said she will check the price and get come back, she preceeded by attending to other issues while I can see her, after 10 minutes I decided to leave the till and go upstairs to take photos of the advertised price. I came back and fetched the light bulbs which the supervisor left at another Cashiers till. When she saw me taking the light bulbs she then asked someone to go and check the prices for her, I then responded to say never mind I have actually went to take the pictures for you and showed her the photos which has the " 4 for R99" advert displayed right infront of the product and next to the advert was the original price of R27. She then did not respond to me and instructed one employee to go and verify upstairs. I waited about 15 minutes (Already late for my gym class) I went to customer services and asked to speak to the Store Manager, the manager was called on the phone, never came down to me and instructed the customer service clerk to give the Light Bulbs at the price I claim has been advertised this was after I had showed the Clerk the pictures as the manager was also stating that the price is not 4 for R99.
Wasted money by travelling to Town to go and attend a gym class which I never got to attend as I was 20 minutes late because I spent 35 minutes at from the time I was paying and got informed of the price difference. No apologies, Manager did not show up after I specifically asked for the Manager, instead he delegated his duties to a clerk that took long to figure out how to make the price R99 at the till.
In actual fact I will be returning the light bulbs as I cannot support a business that Misleads and shows no sense of urgency in resolving their misadvertising. Let me not get into the fact that many other customers who were sold the light bulbs at a even higher price than the original price advertised.
Will be referring the matter forward if I get no response.
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Good day Gift Kourt Cele ,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
