LK
LERATO K

1 reviews | Active since Jan 2012

22 Apr 2015, 08:41

Advertising Promotions on a wrong date

Morning<br> <br> So yesterday I went to game to check out a Gas heater, when I got to Game Evaton Mall, there were a number of promotions, Handy-Andy and Domestos double special for R29 and Simba Chips 3 for R25 I think... my problem is these were advertised and displayed as ON PROMOTION so I took a few. When I got to the till I was told that the promotion only starts the following day,22 April 2015. So I asked why display it a day before for people to see and purchase under the impression that this was already on promotion because NOTHING was put on to say PROMOTION STARTS TOMORROW or something. I find this to be misleading customers,so I had to take back everything that was marked to be ON PROMOTION which wasnt until the next day and I have found that this happens a bit often at Game Evaton.. <br> <br> Last time I went to buy a Microwave which I saw on a leaflet ON PROMOTION but when I got to the till it was more so I asked they said it's NOT ON PROMOTION. Thanks to Technology I had to go on to my Smartphone to show them the Advert,so can you imagine what other customers are paying? if we have to go to a large store like Game and help people do their Job??? It's WRONG

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Replies (1)
Game
Game's reply22 Apr 2015, 15:53
Official
Hello MCKAYKAY,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We confirm that management contacted you to advise that the stores promotion is not the same as the national promotion.

We look forward to assist you again in the near future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel; ***73