RK
Rivaj K
1 reviews | Active since Oct 2024
04 Oct 2024, 16:41
Advertised with guarantee but all lies.
A very bad experience. I purchased a rayobi grinder with 1 year guarantee and it worked 1 day and the button to change the disc broke out, factory fault. Now they telling me that that it's not factory fault and I am liable for payment to fix the button. It's either game must fix it at their cost or they must refund me. Don't get fooled when game ballito advertisers any product with guarantee because they are only lying.
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Replies (3)0
Replies (3)
Game's replyOfficial
05 Oct 2024, 09:24Hi Rivaj, thanks for reaching out. I'm sorry, your grinder is faulty and you're being charged to have it repaired. If an item is within the manufacturer's warranty it will need to be assessed by their technician to determine why the button broke out. I will be escalating the matter to the management team at the store and will get back to you as soon as I have feedback.
Game's reply05 Oct 2024, 09:24
Official
Hi Rivaj, thanks for reaching out. I'm sorry, your grinder is faulty and you're being charged to have it repaired. If an item is within the manufacturer's warranty it will need to be assessed by their technician to determine why the button broke out. I will be escalating the matter to the management team at the store and will get back to you as soon as I have feedback.
RK
Rivaj K's updateReviewer Update
20 Nov 2024, 10:01Hi
There's no response to me as yet weather my grinder is fixed or not.
And I am trying to reach out to game for feedback, no one is answering, and when the lady at switch board is answering, she is immediately cutting my call, what kind of customer service is that.. pathetic service.
There's no response to me as yet weather my grinder is fixed or not.
And I am trying to reach out to game for feedback, no one is answering, and when the lady at switch board is answering, she is immediately cutting my call, what kind of customer service is that.. pathetic service.
RK
Rivaj K's update20 Nov 2024, 10:01
Reviewer Update
Hi
There's no response to me as yet weather my grinder is fixed or not.
And I am trying to reach out to game for feedback, no one is answering, and when the lady at switch board is answering, she is immediately cutting my call, what kind of customer service is that.. pathetic service.
There's no response to me as yet weather my grinder is fixed or not.
And I am trying to reach out to game for feedback, no one is answering, and when the lady at switch board is answering, she is immediately cutting my call, what kind of customer service is that.. pathetic service.
Game's replyOfficial
24 Nov 2024, 12:49Hi Rivaj, apologies for the delay in response and that you haven't received feedback regarding your grinder. Your query will be attended to and you will be contacted.
Game's reply24 Nov 2024, 12:49
Official
Hi Rivaj, apologies for the delay in response and that you haven't received feedback regarding your grinder. Your query will be attended to and you will be contacted.