1 reviews | Active since Nov 2015
Advertised price not given
I went to your Canal walk store today and was appaulled I saw the below advert in the magazine I took from the front desk. I went immediately for that product as it was what wanted. I was then helped by Anglo and Sipha as they didnt have stock of the product so they took my details and sent me an sms stating that the product is R1700 which to me is not the advertised price. I then saw a man names Naseer who was rude and he told me that he will not give it to me at the advertised price. He raised his voice at me in front of my child and other people telling me that im wasting my time and he is not gona give it to me at that price. I have never been spoken to like that. There was no sign or advert saying that it was a misprint instead of him apologising he was rude and unhelpful. i am disgusted. I just want 2 units at the advertised price.
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We had apologies in the store in accordance with the CPA as this was a printing error and this was also explained to you by management. We will therefor not give the item to you at the price as advertised.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We had apologies in the store in accordance with the CPA as this was a printing error and this was also explained to you by management. We will therefor not give the item to you at the price as advertised.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
