Account wrongly put under dept review

Good day In August I tried to purchase something on my game store account and it didn't want to go through. I phoned game and they told me that I'm under dept review hence the block of the card but I'm NOT under dept review! I phoned numerous times and eventually someone told me that I have to phone consumer friend. I phoned consumer friend and they told me that there is no indication on their system that I'm under dept review. I phoned game back told them the whole story but no one knows what's going on. Every time I phone to get this problem sorted I get cut off after spending so much time on the phone and nobody will phone me back. I'm so sick and tired of spending/wasting airtime to phone game just to be cut off before the problem gets sorted. This is the worst customer service I have ever received in my life.