account still not fixed

i have been waiting for feedback for more than two weeks now. i have been speaking to Abdul Peterson complained about the game account that has an additional card we have paid on the additional card on the 1st of July 2019 and after a week where told that the account is in arrears after paying R1000 went to Jabulani Mall to find out whats happening had to do an affidavit and gave all the required documents, i was told that the amount paid into the account was floating somewhere its been floating up until now and no one is willing to assist regarding that i have been told to that they have sent the matter to RCS and they are still waiting for feedback and i have to keep asking for feedback every time i want to know to know what is happening. its really annoying and frustrating.