Account settled but records not updated

I have an account with Game that was In areas, then it was referred for collection with different collecting agency. first was BDM and later VVM. I settled the account but Game did not update their records and informed the collecting agency that the account is settled. As a results the collecting agency VVM keep on sending me reminders that I need to pay my account that is already settled. I phoned Game and they refused to give me a settlement letter. When trying to contact VVM no one is answering their phones.