1 reviews | Active since May 2016

04 May 2017, 14:48

Account purchase with never ending debit order

<p>I have an account with Game, but have not used the account in years. I know, my negligence but I don’t check my bank statement on a monthly basis but every time I did I would see a debit order from Game, then I will phone the Customer number that is provided online and request a statement, due to the fact that I receive weekly specials from them via e-mail, I know I never received a statement not even in my Junk mail. This morning I went into the Game branch where the friendly lady at Game Mossel Bay store phoned the accounts department and got Yolande to speak to me. I asked her what the amount of R84.33 is for, where she informed me it is for a purchase I made in December 2012, and I never specified the duration for repayment so they have it on a revolving payment and there is still an amount outstanding. Then and there I demanded to speak to a manager, because that is unacceptable. I was transferred to Nuraan, I asked her the date and amount, she told me I did the purchase on the 24th of December 2012 for the amount of R699.99 and she also said there is still an amount outstanding and explained about admin and interest fees. I can’t see this legal to put a revolving debit order, according to my knowledge is repayment on purchase on a credit card either 12 or 24 months and not never-ending. I instructed Nuraan to stop the debit order with immediate effect and that I not going to leave this matter there.</p>

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Replies (2)
Game
Game's reply04 May 2017, 16:26
Official

Good day,

We acknowledge receipt of your complaint with reference ***8 and would like to apologise for any inconvenience caused.

This matter was referred to RCS management, who manages the Game Accounts for further investigation.

Regards

Game Customer Service

***

***73

's update17 May 2017, 11:43
Reviewer Update

So they phoned me and promised me a statement of my account, which I never received, today I got his mail:

Good day Miss Pretorius,

Thank you for your email.

Please be advised that we will not be able to write off this remaining balance. In order to avoid the account falling into arrears we advise that you settle the small balance remaining on your account.

For your convenience the settlement letter is attached hereto with banking details. - Great service Game/RCS. I think you must be put under advisory with the national credit regulator