account payment reversal

I ?equested for reversal for almost 2 weeks now,i send the required documents they promised to ca?lback even today,i took the iniative and contacted rcs.they want me to resend the documents.i did but still they can help me.whereas when i check with nomthandazo she said money wil bw in my acc on 19th but i enquired they said i must start the process again,i want this thing sorted before midnight tomoro,it cant wait any longer<br>