account payment

In my years of retail and working in customer services I have never ever come across such a bunch of *********** people. I called the call centre to inquire about my account I was told by Zoe who at first refused to let me speak to a manager that my payment made in April will be adjusted. You have ****** locked my account after my claim Im making payments on this account and it is not even updated . Now you read this carefully I need a manager to call me not a consultant to tell me about this matter being investigated. Im livid and disgusted by Game, My journey with you has never been pleasant from my first purchase when you sold me a dvd demo and I only discovered after 6 months that this thing doesnt work. Well I still go back the food you sell is off the staff is *********** I regret having an account with you and I promise you my word of mouth has given people doubts so please my account will be fixed and I will not be paying any other funny charges. REF NUMBER ***