Account paid up 5 months ago and ITC not updated

Good day,<br> <br> I paid my Game account off during December last year and requested a paid up letter from the company. Which I had to call in a number of times before getting it. I was advised that the account is paid off and received my paid up letter. But now that I check my Credit report I see that the account is still active. Please rectify this matter with immediately. For the reason that its been over 4 Months that I request that this account be closed. I expect to be called today by one of you requesting my personal information for thius matter to be resolved.<br> <br> <br> <br> Regards,<br> Ntsako Letsoge<br> Very angry customer.