MN
Michael N

1 reviews | Active since Feb 2013

12 Aug 2015, 09:14

Account openning

I have high regards for Game as a brand and store, and I believe that part of its ethics and views are those that are impartial and fair. But of late, my point of view has changed. I am a foreign national with a permanent job, a stable income and am in the country legally... I have good credit and I pay all my debts... I recently tried to open a GAME account but was turned down due to the fact that I do not hold an SA ID... Mind you, I have a car (financed), credit card etc and all these establishments are happy with my business... But Game on the other hand does not seem to overlook the issue of the ID. In store, I was blatantly told that they could not assist me, with not even an explanation as to why... that is very brutal and unfair I must say.

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Replies (1)
Game
Game's reply12 Aug 2015, 10:37
Official
Hello MykieKLN,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the RCS Head Office, who manages the Game Credit Department, for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
***73
***

Best regards,