Account not closed after being informed it was

Three years ago I paid off my Game account and closed it with a consultant at Game, I paid my account off and she said my account was now closed. The past two months I am getting statements. When I called to advise what was going on, nope my account is still open, and was never closed. <br> <br> Don't open an account with Game - massive mistake. <br> <br> I don't believe in debt, so closed my accounts at that time, three years ago, or so I thought. <br> <br> Excuse me but I am so upset. And now they forcing me to go through the whole process to close my account again. <br>