Account Closure

After complying with Game and faxing and emailing them written notification to the closure of my account as well as a copy of my ID and receipt of final payment my account still has not been closed after 41 day and I have just been informed that it would only been closed in the next statement run which would be in a months time. This is absurd as it only takes them a couple of days to open an account, why does it take more than 70 days to close one? The persons on the customer care line also tell you a different story every time and you cannot speak to anyone else in more senior position about the issue either. Is this what you call customer care?