Account closure

I had an Account with Game store a division of RCS group, they where very quick to approve my account application, I paid them in full in December already and requested to close the account they advised that I wait 24 hours after settlement of account the send email requesting to close my account, which I did. I didn't even get a response saying they received my email I had to phone them over and over to confirm if they did receive my request and the progress of my account. they ended up telling me it will take 36 working days to close the account, I waited for that I called them on the 18th of February 2015 to check that they promised the closures department will get back to me and guess what I'm still waiting for response till this hour. poor customer service it is and see me buying anything from the store, shoot me... and advise to individuals out the rather save and buy things cash than having to open an account with high interest rates and that will make it hard for you to close