Abysmal "Service"

<p><br />I Purchased a Huawei P8 Lite (6 901 ********** 47) on 01/10/2016, details are as follows:</p> <p>IMEI: ********** ********** 9<br />S/N: QLF7N ********** 4992</p> <p>Today upon my visit to Game Vaal Mall, I was advised by the Customer Care Consultant to take the device to the Cellular Specialist, that advised me to take the devective device to Vodacom that'll validate the warranty.</p> <p>Upon my arrival at Vodacom I was advised to get the proof of purchase from game as I returned a defective item on 03/10/2016, reason being why I dont have a slip as they took it...</p> <p>I returned to game and requested this just to find staff and management in charge of this with a non-chalant attitude tell me that they have to log a call to reprint as they went over to a new system, which is not my problem? The Managar asked the gentleman to take our details and log the call, which I feel wont ne done as he wrote the details on a product information fab?</p> <p>Please assist urgently with this abysmal "service" and for me to obtain my proof of purchase.</p>