CM
Curtley M
1 reviews | Active since Oct 2025
01 Apr 2025, 14:44
Absolutely vrot service!!! DO NOT BUY FROM GAME (SA)
It's been 3 days since I last shared my dissatisfaction with the service on my online order number ***. Game have responded the same day only to disappear again!
Helpful (0)
Replies (7)0
Replies (7)
Game's replyOfficial
03 Apr 2025, 11:40Hi Curtley, apologies for the delay with responding. I am so sorry, we unable to provide you with whatever we have available as the order has already be cancelled. You would have to wait to be refunded and then purchase the item you would like once stock becomes available again.
Game's reply03 Apr 2025, 11:40
Official
Hi Curtley, apologies for the delay with responding. I am so sorry, we unable to provide you with whatever we have available as the order has already be cancelled. You would have to wait to be refunded and then purchase the item you would like once stock becomes available again.
CM
Curtley M's updateReviewer Update
03 Apr 2025, 12:36Thank you for your reply. Please urgently advise when the refund will be processed.
CM
Curtley M's update03 Apr 2025, 12:36
Reviewer Update
Thank you for your reply. Please urgently advise when the refund will be processed.
CM
Curtley M's updateReviewer Update
04 Apr 2025, 21:17GOOD DAY, WILL ANYONE BOTHER TO GET BACK TO ME? IT'S GOING INTO WEEK THREE SINCE MY MONEY WAS TAKEN FROM MY ACCOUNT YET YOU ARE STILL DRAGGING YOUR FEET WITH REFUNDING ME.
CM
Curtley M's update04 Apr 2025, 21:17
Reviewer Update
GOOD DAY, WILL ANYONE BOTHER TO GET BACK TO ME? IT'S GOING INTO WEEK THREE SINCE MY MONEY WAS TAKEN FROM MY ACCOUNT YET YOU ARE STILL DRAGGING YOUR FEET WITH REFUNDING ME.
CM
Curtley M's updateReviewer Update
05 Apr 2025, 09:512 WEEKS FOR A REFUND ON A TRANSACTION THAT WAS DONE 3 WEEKS AGO!?!?!?!?!? HOW IS IT POSSIBLE THAT WE'RE STILL DEALING WIITH A MASS RETAILER SUCH AS GAME IN THIS DAY AND AGE THAT MAKES THEIR CLIENTS WAIT 5 WEEKS FOR A SIMPLE ISSUE SUCH AS THIS TO BE RESOLVED!??!? THIS IS MIND BLOWING!!!!
CM
Curtley M's update05 Apr 2025, 09:51
Reviewer Update
2 WEEKS FOR A REFUND ON A TRANSACTION THAT WAS DONE 3 WEEKS AGO!?!?!?!?!? HOW IS IT POSSIBLE THAT WE'RE STILL DEALING WIITH A MASS RETAILER SUCH AS GAME IN THIS DAY AND AGE THAT MAKES THEIR CLIENTS WAIT 5 WEEKS FOR A SIMPLE ISSUE SUCH AS THIS TO BE RESOLVED!??!? THIS IS MIND BLOWING!!!!
Game's replyOfficial
07 Apr 2025, 11:55Thank you so much for taking my call, Curtley. Once again we apologize for the inconvenience caused.
Game's reply07 Apr 2025, 11:55
Official
Thank you so much for taking my call, Curtley. Once again we apologize for the inconvenience caused.
CM
Curtley M's updateReviewer Update
10 Apr 2025, 13:47Good day, It's been 5 days since I've been inform that I will get a refund as the products I ordered couldn't be supp****. I can't even tell you how many times I, as the client. had to initiate contact to find out what's happening!!!!!!!!!
There's a turn around time of 7-14 working days as if you have to make refund payments to half the country at once!!! The TAT is completely ridiculous and causes an already irate client to get livid especially in this type of cases!
Massmart US might as well close all local game stores as it's clear none of the customer service and consultants are willing to fulfill the basic tasks of their jobs anymore..
There's a turn around time of 7-14 working days as if you have to make refund payments to half the country at once!!! The TAT is completely ridiculous and causes an already irate client to get livid especially in this type of cases!
Massmart US might as well close all local game stores as it's clear none of the customer service and consultants are willing to fulfill the basic tasks of their jobs anymore..
CM
Curtley M's update10 Apr 2025, 13:47
Reviewer Update
Good day, It's been 5 days since I've been inform that I will get a refund as the products I ordered couldn't be supp****. I can't even tell you how many times I, as the client. had to initiate contact to find out what's happening!!!!!!!!!
There's a turn around time of 7-14 working days as if you have to make refund payments to half the country at once!!! The TAT is completely ridiculous and causes an already irate client to get livid especially in this type of cases!
Massmart US might as well close all local game stores as it's clear none of the customer service and consultants are willing to fulfill the basic tasks of their jobs anymore..
There's a turn around time of 7-14 working days as if you have to make refund payments to half the country at once!!! The TAT is completely ridiculous and causes an already irate client to get livid especially in this type of cases!
Massmart US might as well close all local game stores as it's clear none of the customer service and consultants are willing to fulfill the basic tasks of their jobs anymore..
CM
Curtley M's updateReviewer Update
15 Apr 2025, 15:11AFTER 5 DAYS OF IGNORING ME AND NOT REPLY TO MY POST. GAME DECIDED TO EMAIL ME TODAY AND ASK FOR MY BANKING DETAILS.
MIND YOU, WE'RE ALREADY 10 DAYS INTO THE REFUND PROCESS.
5 DAYS AFTER I EMAILED THEM FOR AN UPDATE.
CAN SERVICE GET ANY WORST OR PATHETIC THAN THIS???
DECIDING TO REFUND ME, ONLY TO ASK ME FOR MY BANKING DETAILS 2 WEEK LATER..
I'M COMPLETELY DISGUSTED IN THE PATHETIC AND POOR SERVICE I'VE RECEIVED EVER SINCE I DECIDED TO MAKE A PURCHASE FROM GAME ONLINE ON THE 22ND OF MARCH (4 WEEKS AGO)
MIND YOU, WE'RE ALREADY 10 DAYS INTO THE REFUND PROCESS.
5 DAYS AFTER I EMAILED THEM FOR AN UPDATE.
CAN SERVICE GET ANY WORST OR PATHETIC THAN THIS???
DECIDING TO REFUND ME, ONLY TO ASK ME FOR MY BANKING DETAILS 2 WEEK LATER..
I'M COMPLETELY DISGUSTED IN THE PATHETIC AND POOR SERVICE I'VE RECEIVED EVER SINCE I DECIDED TO MAKE A PURCHASE FROM GAME ONLINE ON THE 22ND OF MARCH (4 WEEKS AGO)
CM
Curtley M's update15 Apr 2025, 15:11
Reviewer Update
AFTER 5 DAYS OF IGNORING ME AND NOT REPLY TO MY POST. GAME DECIDED TO EMAIL ME TODAY AND ASK FOR MY BANKING DETAILS.
MIND YOU, WE'RE ALREADY 10 DAYS INTO THE REFUND PROCESS.
5 DAYS AFTER I EMAILED THEM FOR AN UPDATE.
CAN SERVICE GET ANY WORST OR PATHETIC THAN THIS???
DECIDING TO REFUND ME, ONLY TO ASK ME FOR MY BANKING DETAILS 2 WEEK LATER..
I'M COMPLETELY DISGUSTED IN THE PATHETIC AND POOR SERVICE I'VE RECEIVED EVER SINCE I DECIDED TO MAKE A PURCHASE FROM GAME ONLINE ON THE 22ND OF MARCH (4 WEEKS AGO)
MIND YOU, WE'RE ALREADY 10 DAYS INTO THE REFUND PROCESS.
5 DAYS AFTER I EMAILED THEM FOR AN UPDATE.
CAN SERVICE GET ANY WORST OR PATHETIC THAN THIS???
DECIDING TO REFUND ME, ONLY TO ASK ME FOR MY BANKING DETAILS 2 WEEK LATER..
I'M COMPLETELY DISGUSTED IN THE PATHETIC AND POOR SERVICE I'VE RECEIVED EVER SINCE I DECIDED TO MAKE A PURCHASE FROM GAME ONLINE ON THE 22ND OF MARCH (4 WEEKS AGO)