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Lisa R

1 reviews | Active since Apr 2014

21 Dec 2018, 10:56

Absolutely SHOCKING!!!!!!!! You should be ashamed

Shocking service at Game Rosebank. I went to get the gazebo advertised but was advised by an employee that it was actually a special which was for Black Friday and they did not receive any stock. It was advertised in the specials for this weekend. I asked to speak to the manager as every time i have gone to a store to obtain an item i have seen advertised there has never been stock. (This is numerous occasions at various stores) The manager, Rashed Abed, advised that was ridiculous. and i asked if he was saying i was lying (which he did not answer). He then continued to say that there are over 400 promotional items listed and he cannot be expected to store stock of everything. REALLY then why advertise. Trying to pull people in on false pretenses. Consider sending Rashed on client service course cause he clearly does not know how to deal with clients. SHOCKING SHOCKING SHOCKING

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Lisa R's update27 Dec 2018, 10:16
Reviewer Update
Thank you for your feedback. My boyfriend telephonically contact Game Bel Airs and was advised they had none in stock however he took the time to look up which store had stock and it was Game Fourways. I went there on Saturday and got my item. A huge thank you to Bel Airs and Fourways. Now that is how Rashed should have handled the matter instead of making excuses. Even when i was walking away from him he was still making comments. I will NEVER enter that store again and it is the closest store to me.