ABSOLUTELY SHOCKING, IN EVERY RESPECT!!!!!!

I ordered an Xbox 1S 1TB online for my daughter's 10th Birthday on 5 June 2020. By 20 June 2020 it still had not been delivered. At no stage did Game contact me. Between 20th and 24th, I called and emailed customer care a number of times, to find out where the item was. Finally, at 16h50 on the 24th, I was told that there was no stock, and they would process a full refund within 7 to 14 working days. Are you kidding me!!! The night before my daughter's birthday, having ordered the item 3 weeks before. I came up with a possible solution to the person, and was told that I would be phoned back later that evening. Needless to say, after a few further emails, to date no one has come back to me. I understand that stock can be a problem, however, the lack of communication is disgusting. At all times since the 20th, I have expressed the importance of the item as a birthday present, only to be told by close of business the night before her birthday. At least they did not have to see the disappointment of my daughter. And they still have not come back to me since. What makes it worse is they are still advertising the same item currently on their website.

GAME - what is going on? Is this how you treat customers? When is someone going to come back to me, so that I can let my daughter know when she will be getting her birthday present?????