ABSOLUTELY PATHETIC SERVICE!!!! VERY UNHAPPY

<p>I bought an Hi-sense refrigerator on 24th August 2015. The fridge has a 1 year warranty. which as you can see the warranty is almost over. We logged a call to game in October 2015, informing them that the fridge is over freezing to a point were i cannot even use the freezer department because the drawers are stuck. I asked Game to take the fridge back and we would buy another brand from the store. They said that they have to send a technician through first to fix the fridge and there after if there are any issues then we can look into returning the fridge. So we agreed, and waited for the technician. In January 2016 the guy from Hi-sense came through to check the fridge only. Then only on the 2nd of February 2016 did the technician from Hi-sense actually come through. He replaced the temperature control and the rubbers on the doors. Please do take note of the dates above. This is seriously pathetic service. The fridge is still the same nothing has changed. So on the 13th of June 2016 we logged another call stating that we want Game to come and collect this ridiculous fridge they sold us....and again were told they have to log a call with Hi-sense to come through and check the fridge yet again. The guy from Hi-sense came through on that same day 13th june 2016 in the afternoon, and checked the fridge. He agreed that the fridge is not working like it suppose to as per our complaints, but kept saying that these type of things do happen and sometimes even a new temperature control may not work. So I told him that this was replaced with a new one already....and he says yes but even a second new one could be faulty. What a load of ****......! Anyway we told him we want this fridge gone asap as we are re-locating to jhb at the end of June and we would still need to go to game and get a new fridge before we leave to jhb. He assured us that we would receive a call from them the next day 14th June 2016. No call came.....! Today 17th June 2016, my husband called game to speak to the manager in charge of complaints Named Miss/Mrs Vani, but she was unavailable. We left a message to call us back and still no response. I have had just about enough now. Game needs to stop telling us they need to log calls with Hi-sense as we didnt buy the dam fridge from Hi-sense. We bought it from Game. As a client we are not satisfied with this product or games service standards and we want Game to come and collect this fridge asap. Should we not get any responses, i will personally bring this fridge to game myself and let everyone see what game does to they clients. This is just out right ridiculous. No one should wait this long to get a problem sorted. Since the begining we have stated that we didnt want a refund, we want to send the fridge back for a better brand or quality. But game keeps stringing us along so eventually the warranty will be over, then we will be left with a broken fridge that we will have to fix on our own. This doesnt make sense for a fridge thats not even a year old. Our last fridge was an LG which we bought from Hirsch and we havent had one problem, not with service or the product. And we had this fridge for 10 years. The only reason we went to game this time is because there was a special on the silver hi-sense which would match all our kitchen appliances. Or else we would of just kept our LG white fridge. Absolutely frustrated.....regret ever going to game.</p>