ABSOLUTELY PATHETIC SERVICE - ESPECIALLY WHEN IT COMES TO MONEY THAT DOES NOT BELONG TO THEM!

I settled my Game account in Feb 2020, and it seems that I over paid when I settled my account, I have been sending my documents and follow up requests since Feb, however to date, still no feedback, I asked for a complaint to be noted on my behalf and this was supposedly done, however, low and behold, to this day, no feedback. Yest on a daily basis I get a reminder of how much credit I have to spend at Game. Can i just get my refund processed urgently. I will never, ever do business with Game for the rest of my life and will ensure that I spread the word about Games non-existent customer service.