1 reviews | Active since Dec 2013
Absolutely pathetic service
<p>Bought a brand new angle grinder for an upcoming building project. From the first time I switched the grinder on it kept shooting sparks out the back. I took the grinder back and Game refused to replace the grinder or refund me for it. Instead, they sent it away for repair (21 days). I spoke to an uneducted, typical useless black manager named Kefilwe Matsididi and explained to her that this would mean my project would be delayed and I would suffer extra expenses for a mistake on their side, and also I bought and paid for a new grinder, not a repaired one. She simply refused to listen or help in any way. I would just like to warn any potential shoppers of the service you can expect from Game stores and urge you to rather buy somewhere, where the customer is actually valued after purchase. I myself will NEVER buy anything from Game again.</p>
We acknowledge receipt of your complaint with reference ********** 3 and apologise for your inconvenience in this matter.
I am not sure when the item was purchased but the CPA state that if the item is older than 6 months then it has to go for repairs. Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint with reference ********** 3 and apologise for your inconvenience in this matter.
I am not sure when the item was purchased but the CPA state that if the item is older than 6 months then it has to go for repairs. Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Hi Rina,
The item was purchased on the 2nd of June 2016 which was clearly shown on the receipt. It was opened for the first time on the 26th of August when the building project started and was found to be faulty. I returned the item to game the following day on the 27th of August This means it was returned to Game 85 days (2 months and 25 days) after it was purchased.
The grinder was not used for more than half an hour and still in mint condition.
I explained to the Manager that I have builders on site who have already been paid, waiting for the grinder, and I would suffer extra expenses if I have to wait 21 days for the repairs. She told me that because it had been more than 14 days after purchase, this is not her problem.
As we speak I am paying penalty fees for the building project running late solely due to this issue.
Now I'm faced with a choice of buying another grinder from somewhere else which would also mean extra expenses, or paying these penalty fees and claiming it back from Game through legal proceedings. And all of this because Game sold a faulty product to me and refused to take responisibility for it.
Hi Rina,
The item was purchased on the 2nd of June 2016 which was clearly shown on the receipt. It was opened for the first time on the 26th of August when the building project started and was found to be faulty. I returned the item to game the following day on the 27th of August This means it was returned to Game 85 days (2 months and 25 days) after it was purchased.
The grinder was not used for more than half an hour and still in mint condition.
I explained to the Manager that I have builders on site who have already been paid, waiting for the grinder, and I would suffer extra expenses if I have to wait 21 days for the repairs. She told me that because it had been more than 14 days after purchase, this is not her problem.
As we speak I am paying penalty fees for the building project running late solely due to this issue.
Now I'm faced with a choice of buying another grinder from somewhere else which would also mean extra expenses, or paying these penalty fees and claiming it back from Game through legal proceedings. And all of this because Game sold a faulty product to me and refused to take responisibility for it.
Further to the above matter we wish to advise that Store Manager, Johan Steenkamp, has tried on several occasions to get hold of you to discuss this matter but the call gets dropped every time.
If you want to discuss this matter please contact Johan on 0861 426 011. We once again apologise for the black managers behaviour and the matter will be addressed with all team.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we wish to advise that Store Manager, Johan Steenkamp, has tried on several occasions to get hold of you to discuss this matter but the call gets dropped every time.
If you want to discuss this matter please contact Johan on 0861 426 011. We once again apologise for the black managers behaviour and the matter will be addressed with all team.
Regards.
Rina Taute
Group Customer Service Advisor
Hi Rina,
I treid to phone Johan Steenkamp yesterday but he was in a meeting, so I left a message with the lady who answered. I still have not heard anything from him. My building project was scheduled to be concluded on Friday 02/09/2016 and I am now forced to buy another grinder to avoid penalty fees.
I have sought a legal opinion on the matter and was adviced in reference to the following:
Consumer Protection Act
S1 – definition of goods
‘‘goods’’ includes—
(a) anything marketed for human consumption;
(b) any tangible object not otherwise contemplated in paragraph (a),
including any medium on which anything is or may be written or encoded;
(c) any literature, music, photograph, motion picture, game, information, data,
software, code or other intangible product written or encoded on any medium,
or a licence to use any such intangible product;
(d) a legal interest in land or any other immovable property, other than an interest
that falls within the definition of ‘service’ in this section; and
(e) gas, water and electricity
S55 – consumer’s right to safe, good quality goods
55(2) Every consumer has a right to receive goods that—
(a) are reasonably suitable for the purposes for which they are generally intended;
(b) are of good quality, in good working order and free of any defects;
(c) will be useable and durable for a reasonable period of time, having regard to
the use to which they would normally be put and to all the surrounding
circumstances of their supply; and
(d) comply with any applicable standards set under the Standards Act, 1993 (Act
No. 29 of 1993), or any other public regulation
S56 – imp**** warranty of quality
56(1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an imp**** provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
This indicates that Game clearly acted in contravention of the Consumer Protection Act.
I'll wait until tomorrow morning for Johan Steenkamp to contact me, after which I would have to act accordingly.
Regards
Christo van Schalkwyk
Hi Rina,
I treid to phone Johan Steenkamp yesterday but he was in a meeting, so I left a message with the lady who answered. I still have not heard anything from him. My building project was scheduled to be concluded on Friday 02/09/2016 and I am now forced to buy another grinder to avoid penalty fees.
I have sought a legal opinion on the matter and was adviced in reference to the following:
Consumer Protection Act
S1 – definition of goods
‘‘goods’’ includes—
(a) anything marketed for human consumption;
(b) any tangible object not otherwise contemplated in paragraph (a),
including any medium on which anything is or may be written or encoded;
(c) any literature, music, photograph, motion picture, game, information, data,
software, code or other intangible product written or encoded on any medium,
or a licence to use any such intangible product;
(d) a legal interest in land or any other immovable property, other than an interest
that falls within the definition of ‘service’ in this section; and
(e) gas, water and electricity
S55 – consumer’s right to safe, good quality goods
55(2) Every consumer has a right to receive goods that—
(a) are reasonably suitable for the purposes for which they are generally intended;
(b) are of good quality, in good working order and free of any defects;
(c) will be useable and durable for a reasonable period of time, having regard to
the use to which they would normally be put and to all the surrounding
circumstances of their supply; and
(d) comply with any applicable standards set under the Standards Act, 1993 (Act
No. 29 of 1993), or any other public regulation
S56 – imp**** warranty of quality
56(1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an imp**** provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
This indicates that Game clearly acted in contravention of the Consumer Protection Act.
I'll wait until tomorrow morning for Johan Steenkamp to contact me, after which I would have to act accordingly.
Regards
Christo van Schalkwyk