1 reviews | Active since Jul 2016

18 Jul 2016, 06:08

Absolutely pathetic after service

<p>how can it now be my problem that Game sells faulty phones?I paid money for a working and my expectations were not met..As per CPA I have the right to a refund the phone was only a day old!I was literally refused a refund manager was rude and wanted to force this 7 day policy on me when all I wanted was money back and no exchange as I no longer wanted anything to do with them.One of the employers even told me I would have been given refund in a jist had I been an irate white customer which makes me sick to my stomach!Those people have no regard for customers satisfaction or even customer service itself.Why sell something when you cannot even provide service. </p> <p>I will never buy anything from there and will make sure I warn people by sharingoing my experience</p>

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Replies (2)
Game
Game's reply19 Jul 2016, 05:38
Official

We acknowledge receipt of your complaint with reference ********** 5 and apologise for your inconvenience in this matter.

The matter is currently under investigation and Senior Management will contact you with the outcome on this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply20 Jul 2016, 09:47
Official

Further to the above matter we wish to confirm that management contacted you with the request to bring the phone with all the accessories so that we can credit you for the item.

We look forward having you in the store.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273