absolutely disgusted

can somebody please explain to me why GAME cannot provide staff with store policy ?

i just got off the phone with both the GARY LAUF , PETER BOSMAN AND PORTIA STELLBORN .

the individuals mentioned above are senior management at the N1 City Branch and not single one of them provide me with , or direct me to the relevant store policy regarding a Tv i purchased .

the apparent "policy" dictates that a technician will not come out to inspect a TV to determine the extent of the problem unless its bigger than 50 inches .

1. Portia informs me that no such policy exists and that its just something they tell customers who should accept what they say as rule and law .

2. Peter Bosman initially informed me that the policy could be found at the back of the till slip ( no surprise that this was a lie ) . I call back and he then informs me that this policy exists either on there intranet or at head office . ( mind you he was now extremely upset that i dare to ask for this )

3. Gary informs me that this policy is also non existent and that its just best practice.

I am disgusted at the inconsistency in there responses and the inability to make said policy not only visible to the customer but to suggest that its best practice to the detriment o f the customer is outrageous.

the display of leadership at Game is appalling . yes , Gary has accommodated me and has committed to fetching the TV but refuses to provide me with policy because its Christmas time . you make sense of the latter and let me know .

we will return that TV and NEVER do business with Game in general . i suggest you take a note form Makro's book on how to deal with customers and making policy visible to customers BEFORE they purchase and item