Absolutely disgraceful customer service – the worst I’ve ever experienced from any online game platform!

Dealing with your so-called customer care has been nothing but a nightmare. Your agents are completely clueless and utterly useless – all they ever do is dish out empty apologies without resolving anything. It's been over 18 damn days and I'm still waiting for my refund! Every time I follow up, your agents have the audacity to drop my calls or feed me the same recycled excuse: "The matter has been escalated to the finance department." For 7 straight days, that's all I've been told – no action, no accountability. You keep passing the buck to Capitec Bank, claiming you need some sort of "permission," even though I’ve already provided my full banking details. You promised me a refund within 24 hours after I submitted my banking info – that was on April 11th, 2025, and still nothing has come through. Are you seriously telling me you need Capitec’s approval to process a simple refund? It’s pathetic. Even your complaints manager, Chard, is a joke. He’s made countless promises to call back, and not once has he followed through. He ignores calls, avoids responsibility, and clearly doesn't care about delivering real customer support. I’m absolutely fed up, disgusted, and beyond frustrated. Your service is not just *********** – it reeks of **************, especially towards Capitec Bank clients. Enough is enough. you should be ashamed of yourself trying to ***** from the poor yet you are a big company

I demand my refund NOW.