1 reviews | Active since Mar 2009
Absolutely Astonished at the Poor service offering
<p>Gooday,</p> <p> </p> <p>I purchased a DSTV Explorer package from Johannes at Game, Mall of the North in Polokwane last week on Friday 6th January 2017.</p> <p>Once the transaction was done, I aksed Johannes (Salesperson) if the installer will bring/supply everything including the decoder & do I just need to pay. He said - YES. I proceeded to pay & leave the store empty handed. Luckily the security guard wrote on the slip that I did not receive the decoder.</p> <p>Johannes indicated that the installation would take place on Monday. Never happened. Tuesday evening, after a missed call from me that afternoon, he contacted me a number of times up to and including 8.30pm. I also then recieved a call from a person called ELLIOT ('The installer') to arrange a time for the following day. This time was 11am. ELLIOT contacted me the next day at 10.15 to say he wants to install but he does not have the address?? I had supp**** this to JOHANNES at Game when I made the purchase.</p> <p>I gave him the address, organised for someone to meet him there. He was incrdedibly late. Arrived without the decoder etc.etc. A number of calls later & alot of stress & Johannes managed to get the decoder delivered to the house. Once this was solved ELLIOT never had a smart LNB.</p> <p>After a number of calls and another lot of stress there is still no LNB or installation completed and it is now 16h00.</p> <p>What a disgarace.</p> <p>The installer (ELLIOT) also arrived with a vehicle which was less than impressive & creates a very poor, lasting impression of who I am actully dealing with. </p> <p>Game should really assess the companies who they are making use of to see whether they are capable & efficient.</p> <p>This has been a nightmare experience after being completely & totally patient with all parties, I am now disgusted with the poor service offering.</p> <p>I would like to know if ELLIOT is an approved DSTV & GAME installer for GAME Polokwane area?</p> <p>I would also like to know exactly when you plan to complete myh FREE installation?</p> <p> </p> <p>My employee who I arranged to be at the house during the installation wasted most of the day hanging around waiting for GAME to get organised. Is this how you normally operate?</p> <p>What compensation, if any are you offering for such bad service?</p>
Yes the store manager did contact me & yes I do not have a choice really but just to accept whatever they are offering which is hopefully installation today at 1pm. Who knows?
They are simply off the hook for now. Easy does it.
I do want to however inform GAME & the sales maanger Alet Minnaar who has instructed their customer care, Rina Taute, to close the case before it is verified that the job is now complete & I am satisfied, that it is not me you need to be concerned about or to satisfy. I am small fish!
You honestly need to be satisfied with yourself & your team. Are they seriously living up to the company standards & values?
I can not be the 'lucky' one who has received utterly poor service for which I infact gave you money for. It must be fairly similar to what all your customers are experiencing.
I would also like you to know that I do not take my time & use my effort to inform you where you are making mistakes so that I may BENEFIT.
I have absolutely nothing to gain or benefit from contacting you & explaining my dilemma. At the end of the day, I still get exactly what I originally paid for.
You on the other hand benefit hugely becsause you now have information that can assist you in righting your wrongs & afford you opportunity to better your standards which as you know does wonders for sales.
The only compensation I require is future good service - Am I on your payroll?
Thank you for your assistance
Yes the store manager did contact me & yes I do not have a choice really but just to accept whatever they are offering which is hopefully installation today at 1pm. Who knows?
They are simply off the hook for now. Easy does it.
I do want to however inform GAME & the sales maanger Alet Minnaar who has instructed their customer care, Rina Taute, to close the case before it is verified that the job is now complete & I am satisfied, that it is not me you need to be concerned about or to satisfy. I am small fish!
You honestly need to be satisfied with yourself & your team. Are they seriously living up to the company standards & values?
I can not be the 'lucky' one who has received utterly poor service for which I infact gave you money for. It must be fairly similar to what all your customers are experiencing.
I would also like you to know that I do not take my time & use my effort to inform you where you are making mistakes so that I may BENEFIT.
I have absolutely nothing to gain or benefit from contacting you & explaining my dilemma. At the end of the day, I still get exactly what I originally paid for.
You on the other hand benefit hugely becsause you now have information that can assist you in righting your wrongs & afford you opportunity to better your standards which as you know does wonders for sales.
The only compensation I require is future good service - Am I on your payroll?
Thank you for your assistance