Absolutely Appaling Service

<p>In October 2016, I suffered a loss of some insured items.</p> <p>I subsequently submitted my claim at one of the GAME branches in Pretoria.</p> <p>All the relevant paperwork was processed and I was promised replacement of my items at the soonest.</p> <p>I subsequently had to phone through and/or visit the stores an innumerate amount of times.</p> <p>What also urks me, is that no one ever gets back to you regarding the progress at your claim, as you have to call them and each time you speak to a different consultant telling you a different story.</p> <p>Basically you are just being sent from pillar to post when you call the Call Centre and at the end you are none the wiser. </p> <p>The insurance consultants at the stores on the other hand are also clueless and seem only interested in selling you the insurance, but once bought, after they get their commission, you are on your own.</p> <p>I have yet to meet any consultant willing to go the extra mile to resolve a matter in the favour of a customer.</p> <p>I had to subsequently buy the items, out of necessity, from my own pocket.</p> <p>It is now (9) months later and we are still waiting for the items.</p> <p>I’m profoundly disappointed with this bad service, as it is not what I signed up for and contrary to what the policies promises.</p> <p>I need Senior Management to remedy this situation, as my patience had been stretched to the limits and I’m now forced to follow this route.</p>