ABSOLUTE PATHETIC SERVICE FROM GAME GREENSTONE

Date if incident 20.10.2018 It is with pure disgust and anger that i write. Went in and purchased a new-born baby stuff. Cashier rings everything up and I give my Builders RCS cards to pay which she swipes. The transaction goes through. RCS had been called by a Game staff member and told to both me and her transaction went through. I also received a message on my phone confirming this. According to Alison Londt, the transaction did not go through on your system and kept me at the till for 2:30mins of waiting to resolve the matter. I kept my cool as I desperately need the baby's stuff until the 2.30mins of waiting she tells me, there is nothing she can do the systems are offline. In between her calling and resolving my issue, she kept going to help other clients and then sms'ng on her cell phone. I then gave her a number from the sms that showed the payment went through to confirm with RCS. RCS AGAIN CONFIRMED THE PAYMENT OVER THE PHONE WENT THROUGH! After 2.30mins of sitting at the till and also first getting told my card was declined, then I have no credit whereas I had 20k credit. Alison then tells me again the systems are offline and it will probably REVERSE LATER on its own, she then calls RCS and speaks to Megan Pienaar whom she asked to REVERSE the purchase from my RCS card because i can’t leave the store with any items. 2.30mins of being at the till, I am now most annoyed by all the ******* and **** I am being told. I then take the phone and speak to Megan Pienaar from RCS, who now tells me they will reverse the payment while I am there. At this point i am blowing my top off because all this waiting, nothing resolved, a new-born baby which just came out of hospital waiting at home for milk and other items purchased. Here I am sitting at a till and can’t leave the store. Megan from RCS then says on the phone, we have now reversed it and Alison saying it probably won’t reflect just yet. Now Megan is saying their systems are offline and she will call me around 5pm to update me. She calls me around 5 just to tell me they still offline. Like that was supposed to help me in anyway. The ref from Megan was REF ********** 031039 when i left GAME. I AM SO DISGUSTED AND SO ANGRY for my time wasted. I still had to pay for parking for nothing. Alison acted as if my time was her own, everyone else sorted but here I am because I was trying my best to be patient yet here I am wasting my time! Game Greenstone has topped the list for 2018 worst store of the year for me. I would think you guys need to compensate me for my petrol, time wasted at this store! Staff member, Alison that acted like a big deal but could not find a solution. There should be solutions to every problem that happens.