ABSOLUTE INCOMPETENCE , WORST SERVICE EVER.

I made a purchase on 2nd November 2023 at Game Store in Greenacres P.E for a washing machine which included delivery and I was told the goods will be delivered within a week. Two weeks past by and no communication from Game regarding my order instead I had to keep calling the store to get an update but still no joy. By the 3rd week of waiting when I called back again I was told my order had been cancelled and they couldn't give a reason as to why. On the 4th week I went to the store and they told there's no stock😕 By that time I'd had enough so on 7th December 2023 I went back to the store again and this time to cancel the entire thing because Game failed dismally to assist me as a customer. The store manager (JP) made the cancellation and gave me a receipt, no apologies for the bad services and did not show any remous toward my situation. By then I thought this would be the end of it but things went from bad to worce.

From December 2023 uptil now February 2024, Game continues to charge my account with installments for the purchase even though I clearly cancelled and they have the proof in store. What makes it worce the credit used now is more than the initial purchase amount and on top of that this account is now in arrears even though I have not spent a single cent on it. Game is hounding me with warnings/alerts to pay the account but they themselves are failing to resolve my grievances on the entire thing. This has been a truly stressful experience dealing with Game, as last resort I had to come here to express my deep frustrations.