Absolute disgusting service from game, seems to be the norm

So the useless store Game, sent me a damaged fridge, i reported this the very next day with pictures of proof etc.... after they treat me like the ******** and made me feel like i am trying to con them they finally collected the fridge after a week of back and forth. In this time leaving me without the use of a fridge, now they have collected the ******* but i have still not received my R7699.00, so i am still without a fridge, all i want is my money back but these seems impossible the customer is made to wait and made to feel like he did something wrong. the best part is not 1 call from anyone in management to apologize or confirm when i will get my money. Absolutely disgusting service no wonder they have stores closing they know nothing about customer service. I demand my R7699.00 in my account now today no questions asked