1 reviews | Active since May 2016

05 Sept 2016, 08:51

abrupt service

<p>Good morning. I went to game pavilion store yesterday to purchase a kettle.I saw a Russell hobb marked price on shelf as R219.00.when I get to the till the cashier said it was incorrectly priced. Called for a supervisor.she called for the manager by the name of Pravin Jagadoor.he was rude and abrupt and said we cannot expect to get it at that price.he was embarrassing us in front of customers and said that they rectified the situation by removing the lable of the shelf but refused to give us the item at that price.he said he doesn't care about the mistake made by he's merchandising team. After much argument we left the store embrassed.I however have a copy of the photo with the label and product on shelf</p>

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Replies (4)
Game
Game's reply05 Sept 2016, 09:48
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

We also apologise for the way this matter was dealt with. Senior Management will investigate this matter and will cotnact you to discuss.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

's update09 Sept 2016, 05:57
Reviewer Update

Good morning.still waiting for feedback on this matter

Game
Game's reply09 Sept 2016, 12:27
Official

Further to the above matter we wish to advise that you can return to the store and speak to any Floor Manager who wil honour the price for you.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update09 Sept 2016, 13:42
Reviewer Update

Thank you. I will go later to the store.much appreciated