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I am hospitalized, and ordered headsets online for store pick up, "ONLINE" however I want to change to delivery to the hospital ASAP and Willing to pay the difference. I know it's something that can be done, but they are complicating things. I don't have time for the go around. I spoke to numerous agents, asked to speak to a supervisor transfered then dropped. GAME, do better and get someone to call me ASAP and fix this problem. My details will match what you have . I TOLD THEM I'm hospitalized 10 days i may not even be back, and no one can pick them up besides. I spoke KASHIFI S, she's fine I just need game to be empathetic and be humans. I will pay for the difference in delivery. Please
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Replies (4)
Game's replyOfficial
09 Jan 2025, 11:28Hi Puleng, thanks for getting in touch. We sincerely apologize for the delay in feedback and the inconvenience this may have caused you and we regret not meeting your expectations. Please be assured that your concern has been escalated to Game Pinetown. We are actively working to resolve this issue and provide you with an update as soon as possible. We want to assure you that we are making every effort to improve our services and avoid such occurrences in the future. Thank you for your understanding and patience. If there is anything else you need assistance with, please feel free to let us know.
Game's reply09 Jan 2025, 11:28
Official
Hi Puleng, thanks for getting in touch. We sincerely apologize for the delay in feedback and the inconvenience this may have caused you and we regret not meeting your expectations. Please be assured that your concern has been escalated to Game Pinetown. We are actively working to resolve this issue and provide you with an update as soon as possible. We want to assure you that we are making every effort to improve our services and avoid such occurrences in the future. Thank you for your understanding and patience. If there is anything else you need assistance with, please feel free to let us know.
's updateReviewer Update
10 Jan 2025, 12:13Someone is supposed to call me and send link to make payment. Game pinetown is not efficient and lacks empathetic. Literally want earphones I paid for IT TAKES MORE THAN 4 DAYS TO GET THEM TO LOG A DELIVERY ITEM. NX
's update10 Jan 2025, 12:13
Reviewer Update
Someone is supposed to call me and send link to make payment. Game pinetown is not efficient and lacks empathetic. Literally want earphones I paid for IT TAKES MORE THAN 4 DAYS TO GET THEM TO LOG A DELIVERY ITEM. NX
's updateReviewer Update
10 Jan 2025, 12:14Pathetic. Never using my you nuts ever
's update10 Jan 2025, 12:14
Reviewer Update
Pathetic. Never using my you nuts ever
Game's replyOfficial
13 Jan 2025, 11:26We sincerely apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be to face such issues, especially when such significant changes have been made. We want to assure you that we are taking your complaint seriously. Your order issue has been escalated to our store and we are currently waiting for their feedback regarding the estimated time of arrival for your delivery. Once again, we deeply apologize for the inconvenience caused. Thank you for your patience and understanding in this matter.
Game's reply13 Jan 2025, 11:26
Official
We sincerely apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be to face such issues, especially when such significant changes have been made. We want to assure you that we are taking your complaint seriously. Your order issue has been escalated to our store and we are currently waiting for their feedback regarding the estimated time of arrival for your delivery. Once again, we deeply apologize for the inconvenience caused. Thank you for your patience and understanding in this matter.