A week later. Still have broken fridge. Still no replacement

It has now been almost a week trying to resolve an issue of a fridge that was delivered and wasn't working. A week of having to see where I should put all the frozen stuff which I had bought now that I have a new fridge. Still waiting for them to come fetch their god forsaken fridge and give me a new one. No one seems to know when everything will be done. It keeps getting escalated without feedback meaning I need to keep following up. To be honest , I am tired now and would like to be refunded within the next 24 hours because they don't seem to value my time and clearly my money. Can you get someone to call me so we can begin the process of the refund. I will take my money where it is appreciated . The ticket for this complaint is 635707