A very very Bad poor csotmer services from Game Festival Mall

Good day

I have received a bad bad service ever in my life at Game festival mall Kempton park .I bought a fridge at Game Festival mall in 2020 May and my fridge is no longer working and i reported that matter beginning of May 2022 and now we are in August almost September and i have been taken from pillar to post till today and i am sitting with a fridge that is not working till today i lost my slip however i submitted my bankstatement as a proof of purchase and then few weeks later after i reported the fridge i did a follow up to check since nobody was saying anything to me then i found out that customer service agent misplaced my statement then one of the Manager gave her whats app number then apologised and told me to whats app the statement to her and i did that and all along i was communicating with her the she told me taht KIC will contact me then a month later it was quite then i follow up again with her and only to found out that she was on leave but she said that someone will contact me, then few weeks later KIC called me and they told me that my fridge is out of warranty and then i went back to that Manager she advised and provided me with the store contact number and told me to call them they will asssit further, then i spoke to Godwill and she escalated to another Manager her name is Maggie if am not mistaken, Maggie advised me that they will take responsibility and they will deal with the staff member internally for misplacing my statement on time which is the reason that causes a delay for the warrantee to be expired. she told me that every wednesday the KIC agent is coming to the shop she took my address and promised that on the 25/08/2022 the agent will come to my house and check the problem of the fridge, then the agent did not come but i thought due to Cosatu strike i thought maybe the agent failed to come to work on that day, but they didn't even call me to inform me,so on Saturday 27/08/2022 i went to the shop to find out exactly what happened then i found that the Manager i spoke to over the phone is off then i spoke i asked for Goodwill and Kgomotso because i spoke to them before and they both know the story of the fridge, so they called the Manager on Duty her name is Hilda Mooki, i explained the story to her then she told me there is nothing she can do since am out of warrantee then i explained to her that Maggie promised me to send an agent to my house then kgomotso now that he sees Hilda he is saying Maggie asked him to call KIC on that day and KIC said am out of warranty , so i asked kgomotso how did he call KIC because Godwill have reported the matter to KIC already KIC has already contacted me and informed that about my warranty being expired , and i am the one who called and spoke to the Manager to get a solution since the warranty was expired due to their delays and i found myself being confused and Kgomotso is contradicting the statement then Kgomotso is now saying that the guy from KIC is not a technician but he is a RAP Kgomotso told me that Maggie has never said that to me as he was with her when she called me then i asked him to request the recording for that call becuase he is now talking on behalf of Maggie and it seems like am the one who is crazy, Maggie wrote down my adress and i asked him why did Maggie asked for my address if she was not sending the person to my house. then Hilda interfered int othe converstion and she was so rude and he told me that i am talking ******* and i have recorded her on the spot and she even told me that she doesnt care and said that it is my fault that i lost my slip she said the bankstament does not say anything that i bought a fridge and she said that we customer think we know too much , i told her that i am recording her and am going to report her she said she that doesn't care and Goodwill and Kgomotso supported her and told me that i brought the proof of purchase 3 days before my warranty expired and just because i bought there is nothing they can assist me with ,then my question is was i supposed to tell my fridge not to work because my warranty is about to expire what was i supposed to do or maybe i was not supposed to report it since it was about expire, i got a very very bad attitude and service from Hilda and she does not know how to speak to customer al all she treated me unfairly and treated me as if am her child at home she even told me if i report she will call her witnessess and they will support her and i asked her if this is a court of law because i came to the shop to equire i didnt know that i was goin to court where i will have to bring witness.i recorded her and i said to her this will be my witness on how she treated me as well she said she doesnt she is used to and customer think they know too much and she told me that i didnt hire her so she doesnt care wether i am angry or not the fact remains that i am at fault for not having a slip and a bankstatement is nothing.Hilda is just having a bad attitude and poor poor customer service. and i am very dissapointed with such a behaviour from a Manager. i wish i was able to post the video to show you how Hilda was performing and i would like to send this video to Game head office to see the kind of services we receiving from their Managers.